German-speaking Document Analyst

San Giljan Flexible Full-Time 3 - 8 hours/day

Job Details

Business Services Other
Flexible Full-Time
San Giljan
3 - 8 hours/day
08:30 to 18:00
Mon, Tue, Wed, Thu, Fri
Business Premises
A good starting wage will be offered

QGen Group is currently seeking applications from dynamic and customer-focused German-speaking individuals to fill the post of document analyst. The chosen candidate will be responsible for customer contact over the phone and for processing of KYC documents for verification.

The selected candidate will be part of the Operations team and main responsibilities will include:

  •  Ensure that incoming applications are processed in accordance with company requirements.
  • Liaising with customers to collect KYC documents.
  • Check and process incoming applications within SLA.
  • Review and approve KYC documents.
  •  Identify fraudulent documents.
  • Handling of incoming and outgoing mail.

Personal skills required for the role:

  • Proficient in German, both written and spoken  (preferably native) and good verbal and written communication skills in English. Additional languages will be considered an asset.
  • Customer service orientation.
  • Good phone skills.
  • Strong organisational skills with great attention to detail.
  • Ability to work on his / her own initiative and also as part of a team.
  • Have a good knowledge of the Microsoft Office and Windows environment.
  • Proactive approach to situations.

Applications for full time, reduced hours, or part time will be considered.

Interested candidates are requested to use the APPLY HERE button and send their CV via email. 

Qualifications

Required

  • Good communication skills and be able to respond to customer queries
  • Good oral written and interpersonal communication skills in English language.
  • Be fluent in written and spoken German
  • Computer literate

Considered an asset

  • ECDL qualifications and/or demonstrable literacy in MS Office application particularly in Excel and/or other data management software.

Experience

Required

  • Call Centre Experience

Considered an asset

  • Experience in Customer Due Diligence

How to apply

Click on the Apply Here button below to be able to view the contact details linked with this job.

Apply Here